I know that EVERYONE can really relate to this chapter! Everyone has made a mistake and had to apologize. Hopefully, everyone also understands the difference between a good and bad apology. Randy really breaks down exactly what makes up a good apology. I have to say I completely agree with him, since I have gotten bad apologies before. I have heard the “I am sorry but you should be sorry too” apology and that was worse than no apology at all. What types of bad apologies have you gotten?